Customer Service

Basics FAQs

What's MusePay? Do you have any licenses?

Who issued the cards?

How do you ensure the safety and security of user's funds?

What's the fee structure?

What payment systems does MusePay support ?

MusePay User FAQs

How to apply for the card?

How to activate the card?

How to change your card's PIN for ATM?

Any cashback rewards?

What kinds of crypto can I use to top-up in MuseWallet?

Can I hold other assets in MuseWallet such as bitcoin, ETH? And can that also be transferred to the card?

What fiat currencies are supported when purchasing crypto?

I made a USDT deposit, but it hasn't been reflected in my account. What should I do?

Why was my payment rejected after successful top-up? The balance is enough

How can I withdraw funds?